FAQ

Below are questions that are frequently asked by our esteemed customers. If your queries are
not listed below, please feel free to email us. We are more than happy to answer them!

Details of the driver and vehicle will be sent to you One (1) Day before departure.

All price listed are for single journey. Additional charges are applicable for additional pick-up/ drop-off point

All price listed are based on number of vehicles required.

We dislike hidden fees as much as you do. Additional charges are only applicable if there are additional pick up/ drop off point.

A surcharge of SG$10 is applicable for each additional pick up/ drop off point

Unlike taking the buses, all passengers will remain seated throughout the journey.

We love privacy as much as you do. Strangers will not travel with you or your companions.

It is mandatory in Singapore that all children are to travel in the baby/ toddler car seat. We have car seat(s) that could take up 18kg. A surcharge of SG$10 is applicable per single journey.

Yes, digital receipts will be given upon request during booking after completion of the journey.

We suggest for you to travel at least 4 hours ahead of your flight/ ferry departure time to avoid any unexpected incidents.

We love food as much as you do, please keep the vehicle clean while you enjoy your light meals/ snacks during the journey. Additional charges may be applicable in the event that extensive cleaning is required.

Depending on your schedule and traffic condition of the day, we will use the most convenient route to cross the border.

bigoneFAQ